Shipping Policy

Last updated: 10/29/2025

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1. Overview

Thank you for shopping with zentron.shop!
This Shipping Policy outlines how we handle processing, shipping, and delivery of your orders.

We aim to deliver your items within 7–10 business days after your order is processed, depending on your location and selected shipping method.

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2. Processing Time

• All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

• You will receive an email confirmation once your order has been shipped.

• Orders placed on weekends or holidays will be processed on the next business day.

If we experience a high volume of orders or delays due to stock or supplier issues, we’ll notify you by email.

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3. Shipping Times and Rates

Delivery times are estimates and may vary depending on customs, local postal delays, or external factors beyond our control.

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4. Shipping Carriers

We use trusted carriers such as [e.g., DHL, DPD, UPS, GLS, or national postal service] for reliable delivery.
Once your order ships, you’ll receive a tracking number via email so you can follow your shipment’s progress.

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5. Shipping Confirmation & Tracking

When your order ships, you’ll receive a shipping confirmation email that includes your tracking number and a link to track your package.
Tracking information typically updates within 24–48 hours after dispatch.

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6. Customs, Duties, and Taxes

For EU customers, all taxes and VAT are included in your order total.

For orders outside the EU:

• Your order may be subject to import duties and taxes, which are charged once the shipment reaches your country.

• These charges are your responsibility and are not included in our shipping rates.
  Please check your local customs office for more details.

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7. Delayed or Lost Shipments

While we aim to deliver all orders on time, occasional delays may occur due to factors beyond our control (e.g., weather, customs, or courier delays).

If your order is significantly delayed or appears lost, please contact us at shahmaransltd@outlook.com with your order number.
We will work with the carrier to resolve the issue as quickly as possible.

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8. Incorrect Addresses

Please ensure your shipping address is entered correctly during checkout.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply to resend it.

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9. Order Tracking Support

If you have not received your tracking number or if tracking shows no updates for more than 10 business days, please contact our support team at shahmaransltd@outlook.com].

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10. Contact Us

If you have any questions about shipping or delivery, please contact us:

zentron.shop
📧 Email: shahmaransltd@outlook.com
📍 Address: 27 Old Gloucester Street
LONDON
WC1N 3AX
UNITED KINGDOM

We’ll be happy to assist you.